Along with the knowledge and proper attitude it is important to handle customers quickly and efficiently. Good customer service means helping customers efficiently in a friendly manner.
Typical customer service interview questions.
Explain what customer service means to you. 1 attitude 2 problem solving 3 product awareness 4 efficiency customer service means going above and beyond to keep the customer happy whether that means answering any questions they have or resolving issues with a positive attitude. As anyone whos ever stood in line at applecare can tell you customer service in the tech industry revolves around troubleshooting and helping clients solve issues with products and services. However another important part of customer service is communication you need to listen to peoples concerns and answer questions in a clear efficient manner.
The chicomm team answers. Here is a selection of sample answers you can tailor for your use to respond to questions about good customer service. For example customer service in part means being a good public face for the company.
Good customer service means having a thorough knowledge of your inventory experience with your products and being able to help customers make the best choices for them. Before entering an interview for a customer service job get a handle on what good customer service means to you. Weve learned a lot over the years about what it takes to make customers happy and we created this video to share what weve learned about great customer service skills.
Its one of the things that can set your business apart from the others of its kind. That means being courteous and pleasant to customers or clients. It is asked to evaluate your understanding of good customer service your level of expectation with regard to customer service and your knowledge of common customer service principles and practices.
What does customer service mean to you. Good customer service typically means providing timely attentive upbeat service to a customer and making sure their needs are met in a manner that reflects positively on the company or business. Therefore when asked what customer service means to you during a tech interview youll want to take a problem solving approach.
Duh you want your answer to include some elements of. Customer service means serving the customer. This is one of the customer service interview questions you really need to prepare a proper answer for.
Examples of the best answers. And as youll read below most people agree communication is at the heart of good customer service.
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